Fast Funeral Cover Claims Process
Losing a loved one is hard enough. The last thing you need is to fight with an insurance company. That's why we've made our claims process as simple and fast as possible.
How do I claim on an Ubuntu Life funeral policy?
To claim on an Ubuntu Life funeral policy, call the 24/7 claims line on 087 551 3306, then submit certified copies of the death certificate, the deceased's ID and the claimant's ID, the Notice of Death form (BI-1663 or BI-1660), a completed claim form and a stamped bank statement no older than three months. The claim benefit is paid between 48 and 72 hours after all required documents are received.
Last reviewed
- Claims line
- 087 551 3306, open 24/7
- Claims email
- claims@ubuntulife.co.za
- Claims WhatsApp
- 061 998 8775
- Claim deadline
- Within 6 months of the date of death
- Claim benefit
- Paid between 48 and 72 hours after all required documents are received
- Steps
- Report, submit documents, verification, approval, payment
- Unnatural or accidental death
- A police report is also required
5-Step Claims Journey
We guide you through every step to ensure your claim is processed quickly.
Call the Ubuntu Life claims team
Phone 087 551 3306 to report the death as soon as possible — a claim must be lodged within 6 months of the date of death. The claims line is open 24/7 and an agent guides you through what happens next.
087 551 3306Submit the claim documents
Send the certified death certificate, the deceased's ID, the claimant's ID, a completed Ubuntu Life claim form and a stamped bank statement no older than three months, by email to claims@ubuntulife.co.za or on WhatsApp to 061 998 8775.
Verification
The Ubuntu Life team reviews the documents and confirms the policy details. We do not look for reasons to deny a claim.
Approval
Once the claim is approved, confirmation is sent to the claimant by SMS or email.
Payment
The benefit is paid into the claimant's bank account between 48 and 72 hours after all required documents are received.
Required Documents
Please have these documents ready to speed up your claim:
- Completed Ubuntu Life claim form
- Certified copy of the deceased's ID
- Certified copy of the claimant's ID
- Certified copy of the Death Certificate (BI-5 or BI-20)
- BI-1663 / BI-1660 form (Notice of Death)
- Police report (only required for unnatural/accidental death)
- Stamped bank statement of the claimant (not older than 3 months)
How to Submit
Claim deadline: a claim must be lodged within 6 months of the date of death, or it becomes null and void.
How to Claim Funeral Cover
Tell us as soon as possible after a death so we can explain the next step. We check that the policy is active, the claimant is eligible and the documents are complete before confirming a valid claim for payment.
Check Eligibility
Waiting periods, premium status, exclusions and the nominated beneficiary can affect a claim. Review the policy terms and contact us if you are unsure.
After Submission
Our team verifies the documents and lets the claimant know if anything is missing. The claim benefit is paid between 48 and 72 hours after all required documents are received.
If You Need Help
For a question about a delayed, incomplete or declined claim, call 087 551 3306 or contact our support team. You can also read our funeral cover FAQs.
Claims FAQ
How long does a claim take?
The claim benefit is paid between 48 and 72 hours after all required documents are received. Ensure all required documents are certified and correctly completed to avoid delays.
Is there a waiting period?
All three plans have a 6-month waiting period for natural death and a 12-month waiting period for suicide, counted from the policy entry date. Accidental death has no waiting period once the first premium is received.
Is there a time limit to claim?
Yes. A claim must be lodged within 6 months of the date of death. A claim lodged after 6 months becomes null and void, so contact us as soon as possible after the death.
Who can submit a claim?
The nominated beneficiary on the policy must submit the claim. If no beneficiary was nominated, the legal spouse or executor of the estate may claim.
What is an unnatural death?
Unnatural death includes accidents, murder, or any death not caused by illness or old age. These require a police report (SAPS statement) to process the claim.
Can a claim be denied?
A claim can be declined if the policy has lapsed because premiums were not paid, if the death happened during a waiting period, if the claim was lodged more than 6 months after the death, if the death falls under a policy exclusion (such as war, riot, self-inflicted injury or a deliberate violation of the law), or in cases of fraud or misrepresentation. The full exclusions are in our terms and conditions.